Write about a personal conflict scenario and analyse

Being a professional mediator requires reflecting on your past conflicts and learning from
them. Learning how we deal with conflict can make us better mediators and behave in a
more ethical and neutral manner, particularly when mediating similar disputes. For this
report, you are required to:
 Identify a past conflict you have experienced in the past and describe the cause of
the conflict and how it was manifested
 Evaluate how your conflict resolution strategies were effective/ineffective
 Explain how mediation and one other conflict management approach would have
been appropriate/inappropriate for resolving this conflict
 Identify and describe three ways in which your conflict could have been mediated to
achieve a more positive outcome
 Describe how you would mediate such a similar dispute, explaining your role in the
process and the steps you would need to take to remain neutral and follow ethical
guidelines.
When writing, be sure to include an introduction which provides a background, thesis and
outline. You will also need a conclusion which summarises the key points, limitations of your
argument and provide future recommendations.
When preparing please be sure to make specific references to mediation/conflict theories
and techniques and include in-text references. A reference list for those references needs to
be included at the end of your report. Please see the Academic Guide for more information
on in-text referencing and using reference lists.