Read the scenario and instructions below and address all the checklist items in the form of a letter to the manufacturer (part 1) and an email to the distributor (part 2).
Part 1) Write a minimum 350-word business letter to the Brechenstruct Manufacturing Co. in your choice of Germany or Ireland, where your friend Hanz works, to complain about the defects in the new folding desk you bought for $1,400. It is a handmade oak desk that literally folds up into a box. It does not close properly and there are defects in the wood itself. You can create your own details as long as they are plausible. Include an in-text citation (in APA’s most current edition format and citation style) from an article of your choice regarding customer service. Include a separate page for the accompanying reference.
Part 2) Write a business 500-word email to the distributor, Expressfly International, based in Cadiz, Spain. They sent the product to another person’s address initially and then could not find your package. Two weeks later when it arrived, there were extra charges added on to the bill and due upon receipt. You paid these because you had to in order to be able to get your product. Your letter should be submitted in a Word document and be a minimum of 350 words in length (with an additional reference page) and an additional 2 pages for the 500-word email to the distributor.
Address the audience (the German or Irish manufacturer for the letter; the Spanish distributor for the email) in an appropriate manner. Provide an explanation of the problem(s). Use the appropriate tone, style, and choice of words based on the cultural considerations. Explain what your expectations of the audience are as a result of the letter and email.
Provide an appropriate closing to the letter and to the email. Use correct grammar, spelling, and punctuation. Use APA’s most current edition for the format and citation style, and include an additional reference page to accompany the letter that includes a customer service article and a viable source of support for your cultural considerations addressed.