I would apologize to him again and again and try and make it right with the insurance company. I would try and explain that I would do everything in my power to try and fix it with the insurance company. It should have been a V code with the insurance company.
I would for sure contact the insurance company and tell them I made an error with the coding and and I could have them try and correct my error.
I would try and assure the patient that this mistake would never happen again and apologize again and again.
It is Friday September 30, 2012, and you are having lunch with a friend who works at another physician’s office. During the course of the conversation, she asks you if your office is ready to handle the ICD-10 transition from ICD-9 Diagnostic coding. You look at her with a blank stare and ask, “What transition?” She explains how everything is going to change, including the format and number of digits. You realize that since the medical billing specialist left for maternity leave six weeks ago, that no claims have gotten billed.
Your office recently decided to stock braces and crutches as you had anticipated an increase of patients coming in with sprains and fractures of body parts as summer was right around the corner and your physician wanted to service the patients better by not having the patient drive to multiple places for those Durable Medical Equipment (DME) items.
However, you noticed that denials are coming in from Medicare. Medicare Remittances are stating that they are not the payer. However, you pull the patients cards and see Medicare very clearly on their cards. What actions would you take to find out which payer is responsible for the Durable Medical Equipment (DME)? Your physician is a Participating provider with Medicare. What is the problem? Why is Medicare not paying?
This is 3 Dqs Question Number is is a long question so it goes all together.